WELCOME TO MARKET CROSS SURGERY

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

APPOINTMENT SYSTEM CHANGES - MARCH 2019

We have listened to patients regarding their dissatisfaction about the current morning appointment system

We have therefore made the decision to change the system to enable patients with routine medical problems to see the Doctor of their choice

Routine Morning Appointments

Will be made available form Monday 18th March 2019

These will be opened up 14 DAYS IN ADVANCE  which will mean that every day, a number of routine appointments will be available to book

Emergency Appointment Slots 

Will be available every morning.  These will be booked on a first come, first served basis and will be booked as the next available Doctor's slot.  You CANNOT CHOOSE which Doctor you will see, as an emergency problem can be dealt with by a ANY Doctor

Please only use the THE EMERGENCY APPOINTMENTS for URGENT MEDICAL PROBLEMS

Once all of the emergency appointments for the day have been filled, you will be added to the telephone triage list, and a Clinician will ring you back

IF YOUR EMERGENCY IS LIFE THREATENING, YOU MAY CONSIDER CALLING 999 INSTEAD

****IF YOU NO LONGER NEED YOUR APPOINTMENT, PLEASE LET RECEPTION KNOW ***

ZERO TOLERANCE POLICY

Please see our Zero Tolerance Statement attached.

Zero Tolerance Statement

FLU VACCINATIONS

Flu Vaccines are now available; please contact our Reception Team for further details and to book an appointment

BANK HOLIDAY CLOSURES

The next Bank Holiday period will be Easter.  The Surgery will be closed on the following days over this period

Friday 19th April 2019 - Good Friday

Monday 22nd April 2019 - Easter Monday

Please ensure that you have enough of your regular medication/s to cover this period by ordering in good time to allow collection prior to the above closures.

IMPORTANT INFORMATION FOR PATIENTS - GENERAL DATA PROTECTION REGULATION (GDPR)

The above legislation comes into effect on Friday 25th May 2018.  For Further details click on the New Privacy Information Guidelines (GDPR) to the right under the heading Further Information

LATEST CQC INSPECTION & RATING

We had a further CQC Inspection on Tuesday 6th February 2018 and are very pleased to announce that we received an overall rating of GOOD.  To view the full report and ratings please click on the CQC Information Link to the right

STAFF VACANCIES

There are no current staff vacancies

SERVING YOU

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment (please ask at reception for access details to enable use of the on-line services through the Patient Access link).  Click on the brown Patient Access link to the right of this message to access the system. 

PARTNERS IN CARE

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Our premises has suitable access for wheelchair users.

PATIENT PARTICIPATION GROUP

The next Patient Participation Group Meeting will be held at the Surgery on

Monday 3rd June 2019 7.00 - 8.30pm

THE NHS FRIENDS & FAMILY TEST

"How likely are you to recommend our service to friends and family if they needed similar care or treatment?"

Please take a couple of minutes to give us your feedback by completing our short Friend & Family Survey which can be found under the "Have your say" section to the right of the web page.  This will help us learn more about what you think of our service - what you like and what you think we could improve upon.  Thank you.