TELELPHONE SYSTEM FAULT

TELEPHONE SYSTEM - WEDNEDSAY 13th JULY 2022

MESSAGE UPDATED AT 1800 HOURS

FURTHER TO THE RECENT FAULT ON OUR TELEPHONE SYSTEM

 THE PRESCRIPTION ORDER LINE MESSAGE IS GIVING AN INACCURATE

MESSAGE.  THE MESSAGE STATES 3 WORKING DAYS BETWEEN ORDERING & COLLECTION.

THE ACTUAL TIME IS

5 CLEAR WORKING DAYS BETWEEN ORDERING & COLLECTION

WE HAVE CONTACTED THE TELEPHONE COMAPNY, IN ORDER TO UPDATE THIS MESSAGE AS SOON AS POSSIBLE

 WE APOLOGISE FOR THE FURTHER INCONVENIENCE CAUSED

ALL UPDATES TO THIS SITUATION WILL APPEAR ON THIS PAGE

COVID INFORMATION

We ask that you continue to wear a face covering when attending the surgery premises.  This is a safety measure to protect both patient and staff.

If you have any COVID symptoms, please do not come to the surgery.  In the first instance, contact us by telephone, when you will be offered a triage appointment to assess your symptoms. 

You will also be required to sanitise your hands on arrival and when leaving the surgery.

Please be assured that we continue to offer high quality and safe healthcare, as we have throughout this challenging time.  We would like to thank you for your continued support and understanding.

CHEQUES NO LONGER ACCEPTED

With effect from 1st January 2022, we will no longer be able to accept cheques  

Our preferred method of payment for services is by credit/debit card or cash

Bank details are available should you wish to pay by BACS.  Please contact our Reception Team on 01476 550056

Thank you in advance for your continued support and understanding

Patient Requests for Hospital Appointments

What to do if your condition has deteriorated, and you are waiting for a hospital appointment

Unfortunately, due to COVID, hospital waiting times for procedures and appointments have increased.

If you are waiting for a procedure or appointment at the hospital please do not contact the surgery about this, as we do not have access to the hospital appointment or waiting list system.

If your condition has worsened please contact the outpatient department to enquire when your appointment will be. The numbers are as below:
ULHT (Grantham, Lincoln, Pilgrim Hospitals) – 01522 573200
NWAFT (Peterborough City Hospital, Stamford & Rutland Hospital) – 01733 673555

If you feel that your symptoms are more severe and that the appointment time is too long, then please contact the specialist’s secretary to and ask the specialist secretary to request that the specialist review your referral in light of your new symptoms. The number and email for the specialist secretary should be on the correspondence which you have received from them.

If you are unable to contact outpatients or the specialist secretary then please contact the Patient Advice and Liaison Service (PALS):
PALS Lincoln 01522 707071
PALS Boston 01205 446243
PALS Grantham 01476 464861
ULHT PALS email pals@ulh.nhs.uk
PALS NLAG 03033 306518
NLAG PALS email nlg-tr.pals@nhs.net
NWAFT PALS 01733 673405
NWAFT PALS email nwangliaft.pals@nhs.net

If you are concerned that your new symptoms may not be related to your original condition then you should let us know, and we can assess, advise, and manage your new condition.

STAFF VACANCIES

We currently have a staff vacancy for a Dispenser; please see the Staff Vacancy section for further details

BANK HOLIDAY CLOSURES

The 2022 Bank Holiday closures are as follows.  Please ensure you order your medication in a timely manner 

• Monday 29th August 2022
• Monday 26th December 2022
• Tuesday 27th December 2022

ZERO TOLERANCE POLICY

Please see our Zero Tolerance Statement attached.

Zero Tolerance Statement

IMPORTANT INFORMATION FOR PATIENTS - GENERAL DATA PROTECTION REGULATION (GDPR)

The above legislation comes into effect on Friday 25th May 2018.  For Further details click on the New Privacy Information Guidelines (GDPR) to the right under the heading Further Information

LATEST CQC INSPECTION & RATING

We had a further CQC Inspection on Tuesday 6th February 20 and are very pleased to announce that we received an overall rating of GOOD.  To view the full report and ratings please click on the CQC Information Link to the right

SERVING YOU

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment (please ask at reception for access details to enable use of the on-line services through the Patient Access link).  Click on the brown Patient Access link to the right of this message to access the system. 

PARTNERS IN CARE

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Our premises has suitable access for wheelchair users.

THE NHS FRIENDS & FAMILY TEST

"How likely are you to recommend our service to friends and family if they needed similar care or treatment?"

Please take a couple of minutes to give us your feedback by completing our short Friend & Family Survey which can be found under the "Have your say" section to the right of the web page.  This will help us learn more about what you think of our service - what you like and what you think we could improve upon.  Thank you.