WELCOME TO MARKET CROSS SURGERY

COVID VACCINE CAMPAIGN

The COVID Vaccination campaign is now underway.  This is being organised centrally in Grantham, rather than by the practice. You will be contacted when you are due your vaccine.  

 FLU VACCINATION CAMPAIGN 2020/2021 UPDATE - MARCH 2021

BOOKABLE APPOINTMENTS ARE NOW AVAILABLE FOR OUR PATIENTS, WHO FALL INTO THE FOLLOWING THREE CATEGORIES:

Over 65 years of age

Under 65 years of age, in the at risk groups

50 - 64 years of age

PLEASE CONTACT OUR RECEPTION TEAM TO MAKE AN APPOINTMENT

Thank you

IMPORTANT CORONAVIRUS ADVICE

PLEASE READ - APPOINTMENT SYSTEM

DUE TO THE CURRENT SITUATION WE ARE NOT ABLE TO OPERATE OUR NORMAL APPOINTMENT SYSTEM.  PLEASE CONTACT OUR RECEPTION TEAM WHO WILL ADVISE YOU WITH REGARDS TO OUR TELEPHONE TRIAGE SYSTEM

IF YOUR EMERGENCY IS LIFE THREATENING, YOU SHOULD CALL 999

HELP US TO PROTECT OUR STAFF AND PATIENTS BY NOT ATTENDING THE SURGERY IF YOU HAVE SYMPTOMS OF THE CORONAVIRUS - FOR FURTHER ADVICE REGARDING CORONAVIRUS, PLEASE CLICK ON THE LINKS BELOW:

https://www.gov.uk/coronavirus

Dispensary - Change in Opening Times

Please see attached notice regarding a temporary change in Dispensary opening hours until further notice.

Revised Dispensary Opening Hours

Due to the current Coronavirus situation, it is taking us longer to process prescription orders.  We therefore, ask that you give us up to 5 days notice, between ordering and collecting your medications. 

Increased Prescription Charges - Effective from 1st April 2020

Prescription (per item) £9.15

• 3-month prepayment certificate (PPC): £29.65
• 12-month prepayment certificate (PPC): £105.90

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Patient Requests for Hospital Appointments

What to do if your condition has deteriorated, and you are waiting for a hospital appointment

Unfortunately, due to COVID, hospital waiting times for procedures and appointments have increased.

If you are waiting for a procedure or appointment at the hospital please do not contact the surgery about this, as we do not have access to the hospital appointment or waiting list system.

If your condition has worsened please contact the outpatient department to enquire when your appointment will be. The numbers are as below:
ULHT (Grantham, Lincoln, Pilgrim Hospitals) – 01522 573200
NWAFT (Peterborough City Hospital, Stamford & Rutland Hospital) – 01733 673555

If you feel that your symptoms are more severe and that the appointment time is too long, then please contact the specialist’s secretary to and ask the specialist secretary to request that the specialist review your referral in light of your new symptoms. The number and email for the specialist secretary should be on the correspondence which you have received from them.

If you are unable to contact outpatients or the specialist secretary then please contact the Patient Advice and Liaison Service (PALS):
PALS Lincoln 01522 707071
PALS Boston 01205 446243
PALS Grantham 01476 464861
ULHT PALS email pals@ulh.nhs.uk
PALS NLAG 03033 306518
NLAG PALS email nlg-tr.pals@nhs.net
NWAFT PALS 01733 673405
NWAFT PALS email nwangliaft.pals@nhs.net

If you are concerned that your new symptoms may not be related to your original condition then you should let us know, and we can assess, advise, and manage your new condition.

STAFF VACANCIES

We currently have no staff vacancies

BANK HOLIDAY CLOSURES

The next Bank Holiday closures will be Good Friday, 2nd April 2021 and Easter Monday, 5th April 2021.  Please ensure you order your medication in a timely manner 

ZERO TOLERANCE POLICY

Please see our Zero Tolerance Statement attached.

Zero Tolerance Statement

IMPORTANT INFORMATION FOR PATIENTS - GENERAL DATA PROTECTION REGULATION (GDPR)

The above legislation comes into effect on Friday 25th May 2018.  For Further details click on the New Privacy Information Guidelines (GDPR) to the right under the heading Further Information

LATEST CQC INSPECTION & RATING

We had a further CQC Inspection on Tuesday 6th February 2018 and are very pleased to announce that we received an overall rating of GOOD.  To view the full report and ratings please click on the CQC Information Link to the right

SERVING YOU

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment (please ask at reception for access details to enable use of the on-line services through the Patient Access link).  Click on the brown Patient Access link to the right of this message to access the system. 

PARTNERS IN CARE

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Our premises has suitable access for wheelchair users.

PATIENT PARTICIPATION GROUP MEETINGS 2021

All Patient Participation Group Meetings have been suspended until further notice

THE NHS FRIENDS & FAMILY TEST

"How likely are you to recommend our service to friends and family if they needed similar care or treatment?"

Please take a couple of minutes to give us your feedback by completing our short Friend & Family Survey which can be found under the "Have your say" section to the right of the web page.  This will help us learn more about what you think of our service - what you like and what you think we could improve upon.  Thank you.