WELCOME TO MARKET CROSS SURGERY

IMPORTANT CORONAVIRUS ADVICE

PLEASE READ

Please click on and view the document below for the latest advice

Important Coronavirus Information

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

NEW PRACTICE NURSE

We welcome a new Practice Nurse to the team in January 2020, her name is Charley Pick. Please join us in welcoming her to the Surgery

STAFF VACANCIES

We currently have no staff vacancies.  Any future vacancies which arise will be advertised on this page

APPOINTMENT SYSTEM:

Routine Morning Appointments

Routine appointments are opened up 14 DAYS IN ADVANCE  which will mean that every day, a number of routine appointments will be available to book.  This will enable patients with routine medical problems to see the Doctor of their choice

Emergency Appointment Slots 

Will be available every morning.  These will be booked on a first come, first served basis and will be booked as the next available Doctor's slot.  You CANNOT CHOOSE which Doctor you will see, as an emergency problem can be dealt with by a ANY Doctor

Please only use the THE EMERGENCY APPOINTMENTS for URGENT MEDICAL PROBLEMS

Once all of the emergency appointments for the day have been filled, you will be added to the telephone triage list, and a Clinician will ring you back

IF YOUR EMERGENCY IS LIFE THREATENING, YOU MAY CONSIDER CALLING 999 INSTEAD

****IF YOU NO LONGER NEED YOUR APPOINTMENT, PLEASE LET RECEPTION KNOW ***

ZERO TOLERANCE POLICY

Please see our Zero Tolerance Statement attached.

Zero Tolerance Statement

FLU VACCINATIONS

Flu Vaccines are still available; please contact our Reception Team for further details and to book an appointment

BANK HOLIDAY CLOSURES

The next Bank Holiday period will be Easter.  The Surgery will be closed on the following days over this period

Friday 10th April 2020

Monday 13th April 2020

Please ensure that you have enough of your regular medication/s to cover this period by ordering in good time to allow collection prior to the above closure.

IMPORTANT INFORMATION FOR PATIENTS - GENERAL DATA PROTECTION REGULATION (GDPR)

The above legislation comes into effect on Friday 25th May 2018.  For Further details click on the New Privacy Information Guidelines (GDPR) to the right under the heading Further Information

LATEST CQC INSPECTION & RATING

We had a further CQC Inspection on Tuesday 6th February 2018 and are very pleased to announce that we received an overall rating of GOOD.  To view the full report and ratings please click on the CQC Information Link to the right

STAFF VACANCIES

There are no current staff vacancies

SERVING YOU

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment (please ask at reception for access details to enable use of the on-line services through the Patient Access link).  Click on the brown Patient Access link to the right of this message to access the system. 

PARTNERS IN CARE

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Our premises has suitable access for wheelchair users.

PATIENT PARTICIPATION GROUP MEETINGS 2020

Our Patient Participation Group Meetings take place at the Surgery between 7.00 - 8.30pm.  The following dates have been arranged for 2020.  If you are interested in becoming a member of the PPG please contact our Reception Team

• Monday 2^nd March 2020
• Monday 1^st June 2020
• Monday 7^th September 2020
• Monday 7^th December 2020

THE NHS FRIENDS & FAMILY TEST

"How likely are you to recommend our service to friends and family if they needed similar care or treatment?"

Please take a couple of minutes to give us your feedback by completing our short Friend & Family Survey which can be found under the "Have your say" section to the right of the web page.  This will help us learn more about what you think of our service - what you like and what you think we could improve upon.  Thank you.