We offer a wide range of telephone and face to face appointments, please contact our Reception Team to book an appointment

Emergency Appointments – Nurse Triage

For urgent problems, appointments can be made on the same day. You may be asked to speak to the nurse practitioner / practice nurse who is able to give telephone advice and see minor illness complaints. She can also assess the urgency of your problem, referring you to a GP if necessary.

Minor Injuries

The practice provides a minor injury treatment and assessment service during opening hours. Injuries will be assessed by the nurse practitioner / practice nurse and where possible treatment provided at the surgery. It may be necessary for you to be referred onwards to A&E depending on the severity of the injury.

Telephone Access to GP / Nurse

The doctors and practice nurses are available each morning for telephone advice. Please telephone the receptionist as early in the day as you can, with a contact number, to arrange for the doctor or nurse to phone you back at the end of their morning surgery.

Extended Access

Due to COVID, we are not currently offering any out-of-hours Extended Access Clinics

Chaperones

In certain circumstances during an examination of an intimate nature the doctor may ask a nurse to be present. This is to protect both the doctor and the patient. If a suitable chaperone is not available an alternative appointment will be offered. A patient may of course be accompanied by a relative or friend at any appointment or consultation.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)